Refunds and Returns Policy for Corné Lamprecht

(Author and Creative Wellness Coach):

I, Corné Lamprecht, am committed to providing you with exceptional products and services to support your holistic wellness journey. However, I understand that there may be instances where a refund or return is necessary. Please review my refund and returns policy carefully to understand the procedures and guidelines.

1. Refund Policy for Products:

a. Physical Products (Books, CDs, etc.): If you have purchased physical products such as books or CDs directly from my website or through authorized channels, you may request a refund within 30 days of the purchase date. To qualify for a refund, the product must be returned in its original condition, unused, and with all accompanying materials (such as CDs, booklets, etc.).

Please note that return shipping costs are the responsibility of the customer unless the product was received in a damaged or defective condition. In such cases, please contact our customer support team with images of the damaged item for assistance.

b. Digital Products (E-books, Online Courses, etc.): Due to the nature of digital products, we generally do not offer refunds for e-books, online courses, or any other downloadable content. If you encounter any technical issues accessing or downloading the product, please reach out to our customer support team for prompt assistance.

2. Refund Policy for Coaching Services:

a. Individual Coaching Sessions: If you have purchased an individual coaching session with Corné Lamprecht, you may request a refund up to 48 hours before the scheduled session. I understand that unforeseen circumstances may arise, and I will evaluate refund requests on a case-by-case basis within this time frame.

b. Coaching Packages: For coaching packages that include multiple sessions, you may request a refund within 30 days from the purchase date, provided that you have not used more than one coaching session. If you have utilized more than one session, a pro-rata refund will be issued for the unused sessions.

3. Returns for Physical Products:

If you are eligible for a refund for a physical product, kindly follow these steps to initiate the return process:

a. Contact our customer support team within the specified timeframe mentioned in the refund policy.

b. Provide details of your purchase, including the order number and the reason for the return.

c. Our customer support team will guide you through the return process and provide you with the necessary shipping information if applicable.

d. Upon receipt and inspection of the returned product, we will process the refund within a reasonable timeframe.

4. Contact Information:

If you have any questions, or concerns, or require assistance regarding my refund and returns policy, please do not hesitate to reach out to me at:

Email: Corne@CorneLamprecht.com 

Please note that this refund and returns policy is subject to change, and any updates will be posted on my official website. By making a purchase with Corné Lamprecht, you acknowledge and agree to comply with my policy as stated at the time of your purchase.

Last updated: 21st December 2024